San Tan Hyundai of Gilbert earned the 2020 Top Service Satisfaction Dealer Award in the U.S. It is the fourth consecutive year that the dealership has won this national designation.
“We appreciate this recognition, especially as it reflects on the dedication and commitment of our hardworking mechanics,” dealership General Manager Tom Scheurn said in a release. “It certainly reinforces our goal of providing better diagnostics, honest estimates and thorough repairs.”
The business is at 3252 S. Auto Way in Gilbert.
The annual award is based on customer reviews of the dealership service department gathered by a third-party website, SureCritic. At the end of the year, reviews are tabulated for all Hyundai dealerships nationwide and the winner gets a Hyundai Star Award. San Tan Hyundai won in 2017, 2018, and 2019, leading up to its 2020 win.
“San Tan Hyundai has a 97% approval rating,” Chris Kerr, Earnhardt Auto vice president of marketing, said in the release. “If you read over the 2020 SureFire customer reviews, you’ll see positive comments about the staff, the quality of the work and the value pricing.”
“With the COVID-19 crisis, 2020 was challenging for every person and every business,” Mr. Scheurn said. “That’s why this year’s award means even more than the three previous ones. It reflects well on our efforts to sustain our level of uncompromising service, despite all of the demands of the quarantine and COVID-related cleanliness.”
As a part of the Earnhardt Auto Centers family, San Tan Hyundai requirements include plastic gloves for all employees, plastic covers on the seats and steering wheels, reduced guest-employee contact and 6-feet-apart seating in waiting areas, the release states.
The San Tan Hyundai service department handles full auto repairs for all brands of vehicles. It has oil change services, battery services and a full-service tire department. There are drop-off and pick-up services for auto repairs upon request.
SureCritic is an independent hub that publishes all customer statements, whether positive or negative. Customers offer a one- to five-star rating, and San Tan Hyundai currently has a 4.8 out of 5 score. San Tan Hyundai reviews, numbering more than 14,700, are available uncensored on the SureCritic site.