Despite hearing impairment, Paradise Valley resident Crystal “CC” Jeffreys enjoys living in her skin and likes helping others feel good in their skin, too.
Ms. Jeffreys has been a licensed aesthetician for 12 years and has served as Fuchsia Spa’s lead aesthetician for three years. She doesn’t let being hearing impaired hinder her from serving clients and leading her team.
In addition to her beauty talents, Ms. Jeffreys has the ability to read clients’ lips from upside down during treatments.
Passionate about caring for others and even encouraging more communication amongst people, Ms. Jeffreys has a goal to bring needed attention to the deaf community since many people have limited contact with those who have hearing loss.
As a leader, she has to discuss her hearing loss with her team at work, hoping to “address the elephant in the room,” and help others understand to be comfortable around her while building a strong foundation for healthy communication.
In addition to meeting their new lead, Ms. Jeffreys finds that it can be an intimidating experience for her team to meet someone with a hearing loss, especially if they never met someone hearing impaired so she works to ensure that everyone is comfortable and able to best communicate with her.
Ms. Jeffreys, who wants each individual on her team to get all the resources and become their best selves, personally and professionally, answered some questions for the Independent about herself, her passion for skin care and her communications skills below.
• What made you want to be an aesthetician? While I was attending Arizona State University, I realized I wanted to specialize in something that allows me to be hands-on. Growing up, I was very into self-care especially beauty-related, skincare and makeup was something I fell in love with at a young age.
I have many fond memories of going to the spa with my mom, receiving facial services. I decided to transfer from the university into an aesthetic program. From there, I was hooked and my career was born.
• Where did you receive your training? I attended a aesthetic program in Tempe, Arizona.
• How would you describe your profession? The meaning of an esthetician is a licensed skin care specialist. We specialized in treating the skin whatever the issues may be. Not only we treat the skin, but we also pamper the clients. We create a treatment plan and a home care regimen to help the clients reach their desired skincare goals. I try my best to make each client feel good in their own skin, helping them to feel beautiful and confident.
• Do you only read lips since you are hearing impaired or can you do sign language as well? All of the above -- I learned English and American Sign Language at the same time -- to fill in the communication gaps. During my years in speech therapy, I learned how to lip read in order to maximize my understanding of the spoken language. With my cochlear implant, along with the ability to lip-read, I am able to understand the spoken language well.
• What message do you have to share about being a lead aesthetician, overcoming obstacles, and helping in the deaf community?
My life motto is always ‘treat others how you would want to be treated.’ Be open-minded and be willing to embrace new things. You will be amazed to learn and experience something beautiful in the most unexpected places. As a lead aesthetician, I find myself finding new ways to communicate with my team. It’s a merge of two cultures. And I love watching it come together.
I try my best to understand where each individual on my team come from, to see through their eyes and help them thrive professionally and personally. As for the deaf community, each person I meet, I hope to make some lasting impact to where they feel more comfortable to embrace ‘different.’ To feel less intimidated to approach a hearing-impaired person.
• Age? I am a spanking new 33 years old.
• What does your family consist of, ie: spouse, children, pets, etc.? It is just my fur baby and I. I have a year-old cattle dog mix named Finn who is the apple of my eye. I am very close to my mother and brother so I do consider them my immediate family.
• Are you an Arizona native; if not where are you from originally?
I was born and raised in Spokane, Washington. I moved here to Phoenix in 2005 to attend Arizona State University.
• What are your hobbies? I am a huge book lover. I devour books of all kind. Lately, I’ve been on the self-help/life coach kick, Brene Brown and ‘The Four Agreements’ books are currently pending on my nightstand.
I also write short stories and poetry. It’s a great outlet for me to process whatever state I am in. Above all, I am a dance fanatic. If I could, I would ballroom and salsa dance every day of the week.